Hotel Policies

Check-in	From 14:00
Check-out	Until 10:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Bankcard Visa Euro/Mastercard Eftpos

Important Information

Please note that cash is not normally an acceptable form of bond when staying with Oaks Hotels and Resorts and a valid credit card should be presented upon arrival Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation Please note that there is a non-refundable 15% charge when you pay with a credit card Please note that this hotel requires a AUD 75 credit card pre-authorisation upon check in to cover any incidental charges Please note that daily room cleaning is not included in the rate Cleaning services can be purchased at any time during the stay Guests will have the choice of cleaning service options, at an additional cost, upon check in at the hotel For guests staying more than 8 nights, a full cleaning service will be provided free of charge in the middle of your stay For guests staying more than 12 nights, a full cleaning service will be provided free of charge every 7 days